We want you to be happy with your SUNEWEN purchase. If an item isn’t right for you, you may request a return within 20 days of receiving your order.
Return Eligibility
To be eligible for a return, an item must be unused and returned in its original condition and packaging. Please include any accessories or materials that came with it. Because many of our pieces are vintage, natural variations in finish, color, and signs of age may be part of the item’s character and are not necessarily considered defects.
How to Request a Return
Before sending an item back, please contact us through the Contact Us page. Include your order details and the reason for your return. We’ll provide instructions for the next steps. Please do not send an item back before receiving return instructions.
Exchanges
If you’d like a different item, contact us through the Contact Us page. Exchanges are subject to availability. If the requested item is unavailable, we can discuss the available options with you.
Refunds
Once we receive and inspect your returned item, we’ll let you know whether the return is approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Return Shipping
Unless an item arrives damaged or incorrect, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service and keeping proof of postage, as we can’t guarantee receipt of items sent without tracking.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us through the Contact Us page as soon as possible. Include your order details and clear photos of the item and packaging so we can review the issue and help resolve it.